Privacy Policy

Effective Date: 09/30/2024

Secretsensations (“we,” “our,” or “us”) is committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website secretadulttoys.com (the “Site”) and purchase our products. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Data: Includes your name, email address, shipping address, billing address, and payment information when you make a purchase.
Non-Personal Data: Information collected automatically such as your IP address, browser type, and browsing behavior.
Cookies and Tracking Technologies: As explained below in our Cookie Policy, we use cookies and similar technologies to enhance your experience on the Site.

2. Legal Basis for Data Processing

We process your personal data based on the following legal grounds as required by the GDPR:

Consent: We process your personal data when you give us explicit consent, for example, when subscribing to marketing communications.
Contract: We process your data to fulfill orders and provide you with the services requested.
Legal Obligation: We may need to process your data to comply with laws and regulations.
Legitimate Interest: We may process data to improve our services, products, and overall website functionality, provided this does not override your rights and freedoms.

3. How We Use Your Data

We use your personal data for the following purposes:

Order Processing: To process and deliver your orders, including shipping, returns, and refunds.
Customer Service: To respond to your inquiries and provide customer support.
Marketing Communications: To send promotional materials, with your consent.
Site Improvement: To analyze user behavior, improve the functionality of the Site, and personalize your experience.

4. Your Rights under GDPR

You have the following rights regarding your personal data:

Access: You have the right to request access to the personal data we hold about you.
Correction: You have the right to request the correction of any inaccurate or incomplete data.
Deletion: You have the right to request the deletion of your personal data, subject to certain legal obligations.
Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another controller.
Objection: You may object to our processing of your personal data, particularly when processed for direct marketing purposes.
Withdrawal of Consent: You can withdraw your consent to data processing at any time for marketing communications or cookie use by adjusting your settings or contacting us.

To exercise any of these rights, please contact us at secretsensations87@gmail.com. If you feel your rights have been violated, you also have the right to lodge a complaint with the data protection authority in your country.

5. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal and accounting purposes. To determine the appropriate retention period, we consider:

The amount, nature, and sensitivity of the data.
The risk of harm from unauthorized use or disclosure.
The legal requirements for retaining data.

Once your data is no longer needed, we will securely erase or anonymize it.

6. Sharing of Personal Data

We do not sell or share your personal data with third parties except as necessary to provide our services or as required by law. This includes sharing data with:

Service Providers: We may share data with trusted third parties that help us operate the website, fulfill orders, and provide customer service. These service providers are obligated to keep your data confidential and secure.
Legal Compliance: We may disclose your data to comply with legal obligations or to protect our rights or the safety of others.

7. International Data Transfers

If your personal data is transferred outside of the European Economic Area (EEA), we ensure that it is protected by appropriate safeguards, such as:

The use of European Commission-approved Standard Contractual Clauses.
Other legal mechanisms ensuring data protection in compliance with GDPR.

8. Security Measures

We implement a variety of security measures to safeguard your personal data, including encryption and secure servers. However, no method of data transmission over the internet or electronic storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.

9. Cookie Policy

What Are Cookies?
Cookies are small text files that are stored on your device when you visit certain websites. Cookies help websites function properly, improve user experience, and provide website owners with information.

How We Use Cookies
Secretsensations uses cookies to enhance your experience. We use the following types of cookies:

Essential Cookies: These are necessary for the Site to function, such as those required for shopping cart functionality.
Performance Cookies: These help us understand how users interact with the Site, allowing us to optimize its performance.
Functionality Cookies: These remember choices you make (such as language or region) to personalize your experience.
Targeting Cookies: These track your browsing habits to show you more relevant advertising.

Your Cookie Choices
Upon visiting our Site, you will be prompted to accept or reject the use of cookies. You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site, including the ability to make purchases.

For more detailed guidance on controlling cookies, please visit www.aboutcookies.org.

10. Return Policy

No Returns or Exchanges: We do not accept returns or exchanges on products unless the item is defective upon arrival.
Defective Products: If you receive a defective product, please contact us within [insert timeframe, e.g., 14 days] of receiving your order. We will process a refund for the defective item.
Refund Process: Refunds will be issued to the original payment method. Please allow [insert timeframe, e.g., 5-10 business days] for processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page, and the “Effective Date” will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Secretsensations
secretsensations87@gmail.com